How far in advance should i reach out about a commission request?

It is a minimum of 1.5-2 months for small/medium custom pieces to arrive to you. Larger pieces can obviously take significant time, so it is best to reach out as soon as you’re able.

What are your shipping procedures?

You can view all shipping info by clicking here. If you have any specific questions or shipping needs, you can reach out on my contact form or via Instagram to receive assistance.

How will I know when pieces will be posted for sale?

I will post scheduled drops and pre-sales on my Instagram in advance. Follow me @jomadeglass for updates

What is your Return/Exchange Policy?

You can view all return/exchange info by clicking here. If you have any questions, you can reach out on my contact form or via Instagram to receive assistance.

My piece arrived broken. What do I do?

Please contact me immediately upon receipt of your item via our contact page or Instagram. Assuming reasonable damage was incurred, I will work with you on a case-by-case basis to come to a solution, whether it be fixing your original piece or sending you a new one.

My piece is looking cloudy or showing “white mold”. What do I do?

Not to worry! It just needs a polish. Click here to view my tips and recommendations for glass maintenance.

Do you vend at in-person events?

Yes! Keep an eye on my Instagram to stay up-to-date on future scheduled events. If you’d like to book an event with me, please contact me here.

Do you host any stained glass classes?

Large classes are not available at this time, but the availability of any small group/individual courses will be advertised on my Instagram as they become available.

Can i request more pictures of a piece?

Absolutely! Since lighting can drastically change the way glass appears, sometimes the many beauties of a piece are hard to capture in a simple picture. If you’d ever like more shots of a certain piece, please reach out to me on my contact form or via Instagram to receive assistance.

Do you fix broken pieces for free?

This is discussed on a case-by-case basis. Click here to contact me for assistance.